FAQs

Frequently Asked Questions

1. What materials are used in Saint Lulo products?

All our leather products are made using premium-quality leather, known for its durability and luxurious finish. We also offer items crafted from synthetic materials for those who prefer vegan options, ensuring there's something for everyone.

2. How do I care for my Saint Lulo leather goods?

To maintain the beauty of your leather goods, clean them with a soft, damp cloth and store them in a cool, dry place when not in use. Avoid prolonged exposure to direct sunlight and moisture to ensure lasting quality.

3. Do you offer customization or personalization services?

Currently, we do not offer personalization services. However, we are continuously exploring ways to enhance your shopping experience, so stay tuned for updates!

4. What is your return and exchange policy?

We accept returns and exchanges within 30 days of purchase, provided the item is unused, in its original condition, and accompanied by the receipt. Please visit our Returns & Exchanges page for more details.

5. Do you ship internationally?

Yes, we offer international shipping! Shipping fees and delivery times vary depending on your location. Check our Shipping Policy for more information.

6. Can I track my order?

Absolutely! Once your order is shipped, you will receive a tracking number via email to monitor your package’s journey.

7. Do you have a physical store or showroom?

Currently, Saint Lulo operates as an online store. This allows us to bring our premium products directly to your doorstep.

8. Are your products sustainable?

We are committed to ethical and sustainable practices in sourcing and production. Many of our collections use responsibly sourced materials, and we strive to minimize our environmental footprint.

9. What payment methods do you accept?

We accept a variety of payment methods, including major credit cards, debit cards, and secure online payment platforms like PayPal.

10. How can I contact your customer support?

You can reach out to us through our Contact Us page. Our team is here to assist you Monday to Friday, from 9 AM to 6 PM (local time).